Referred candidates
A candidate is referred if they have failed Delta Module Three at the first entry. Referred candidates may resubmit their assignment on one occasion only within one year of the original entry. So for example, a candidate who is referred in June may resubmit in the December of the same year OR in the following June.
A candidate who is referred in December may resubmit in June OR December in the following year.
Referred candidates may request reports up to six weeks after the issue of results (up to four weeks after the dispatch of certificates). Late requests will not be accepted. (The request must be made through your centre – not by you personally).
Candidates
who fail Delta Module Three, having been re-assessed within the one year period
allowed, will need to submit a completely new assignment on a different
specialism, if they re-enter for Module Three.
Referred candidates must re-enter through their original centre of entry. They should be entered using a new candidate number following on from any other entries made for the session. The referral box should be ticked to indicate that the candidate is referred.
Enquiries on results
It is the responsibility of the centre to advise on accessing results and to follow up any queries any candidate makes.
Centres wishing to enquire about candidates’ results must complete the "Results Enquiry form for Delta Modules Two and Three" which can be found on the Support Site (available only to centres. As I said above, the request must be made through your centre. Contact them for details)
The
following services/stages are available for candidates receiving a Referred or
Fail grade:
Stage
1: Detailed Report.
Stage
2: Re-mark of Assignment.
(There will be a fee for each stage – ask your centre for details of the current fee – but see the highlighted section below regarding reimbursementif your grade is changed.)
All Stage 1 requests for result enquiries must be received no later than 6 weeks following the issue of results. All Stage 2 requests must be received within 2 weeks of receiving the Stage 1 response.
All candidates wishing to request a re-mark must have completed, and received their results for, Stage 1 before requesting a Stage 2 re-mark.
Where an enquiry leads to a change of grade, any results enquiry fee paid will be reimbursed.
Complaints and Appeals Procedure
Where a candidate is dissatisfied with the outcome of the results enquiry process, they are entitled to request a formal appeal against their result.
If you want to raise a complaint, you should be
provided by your centre with information on the centre’s terms and conditions and internal
complaints procedures. If you have been through all stages of your
centre’s internal complaints procedure and remain dissatisfied with the
outcome then you should contact Cambridge Assessment English Helpdesk. (https://support.cambridgeenglish.org/hc/en-gb/requests/new)
When a complaint is received, Cambridge normally contacts the
centre and asks for confirmation that the complaints procedure has been
completed or requests an investigation into the issues raised.
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